Refund policy
Stature 3D – Return, Replacement & Refund Policy
At Stature 3D, every product is custom-made, hand-crafted, and personalized based on the photos
and inputs provided by the customer. Because each order is made uniquely for each client, our
Return & refund rules are strict and transparent.
1. No Return / No Refund for Custom Products:-
All our products – including 3D Miniatures, Personalized Statues, Customized Idols, and
Handcrafted Portrait Models – are made-to-order and cannot be returned or refunded once the
The production process has started.
- No refund after 3D design work starts
- No refund after 3D design approval
- No refund after colouring or dispatch
- We do not accept returns for custom-made products
2. 3D Design Approval Policy:-
We share the 3D digital design for approval. Customers can request up to 2 free revisions. After
approval, changes are not possible. Once approved, no refund or cancellation will be accepted.
3. Replacement Policy (Only If Damaged in Transit):-
Replacement is offered only for damaged or wrong products.
To be eligible:
- Unboxing video (without cuts)
- Photos of damage
- Report within 24 hours of delivery
4. Wrong Product Received:-
If the product received is completely different, report within 24 hours with unboxing video and
photos. A free replacement will be provided.
5. Minor Variations:-
Since every product is handcrafted, 5–10% variation in color or finishing is normal. No
replacement/refund will be issued for minor differences.
